Customer Support Executive 2 years Experience Lahore Onsite

We are a growing taxi service provider catering to UK clients, committed to delivering reliable and seamless travel experiences. To enhance our customer support team, we are seeking Customer Support Executives who will communicate effectively with both customers and drivers, manage inquiries, resolve issues, and ensure smooth daily operations. This full-time, on-site role is based in Johar Town, Lahore, with working hours from 10 PM to 7 AM, six days a week, aligning with UK time zones. The ideal candidate will be customer-focused, possess strong communication and persuasion skills, and be capable of converting inquiries related to vehicle rentals and purchases into successful bookings or sales.

Key Responsibilities

- Handle inbound calls from UK-based customers regarding vehicle rental and purchase inquiries.
- Understand customer requirements and recommend suitable vehicle options.
- Professionally explain rental plans, pricing, terms, and purchase details.
- Build rapport with customers and maintain a high level of customer satisfaction.
- Apply effective sales and negotiation techniques to convert leads into confirmed bookings or sales.
- Receive and process incoming taxi booking requests.
- Assign taxis and dispatch drivers efficiently based on location, availability, and customer needs.
- Coordinate with drivers to ensure timely pick-up and drop-off of customers.
- Monitor driver schedules and adjust assignments to optimize service delivery.
- Provide excellent customer service by addressing inquiries, concerns, and complaints promptly.
- Maintain a professional and courteous demeanor in all customer interactions.
- Maintain accurate and up-to-date records of taxi bookings, driver assignments, and customer information.
- Prepare and distribute daily schedules and assignments to drivers.
- Organize and maintain relevant documents such as driver licenses, insurance certificates, and vehicle registrations.
- Generate reports on taxi operations, including daily activities, customer feedback, and driver performance.
- Communicate with drivers regarding assignments, schedule changes, and customer requirements.
- Monitor driver performance and adherence to company policies.
- Address driver issues promptly and escalate when necessary.
- Follow up with potential customers to close pending inquiries.
- Coordinate with internal departments for booking confirmations and documentation.
- Ensure compliance with company policies and UK customer service standards.

Required Qualifications

- Excellent verbal and written English communication skills (mandatory).
- Strong convincing, negotiation, and interpersonal skills.
- Ability to interact confidently with UK clients.
- Customer handling and problem-solving abilities.
- Basic computer proficiency and command of Microsoft Office.
- Experience using CRM or call management systems is preferred.
- Bachelor’s degree is preferred but not mandatory for candidates with strong communication skills.
- Ability to multitask, work under pressure, and resolve conflicts effectively.
- Willingness to work night shifts aligned with UK time zones.

Preferred Qualifications and Benefits

- Prior experience in call center, customer service, vehicle rental, automotive sales, or UK campaign roles is advantageous.
- Experience in inbound sales or client dealing roles is preferred.
- Competitive basic salary.
- Friendly and collaborative work environment.
- Training and development opportunities.
- Career growth potential within the company.

This role offers a unique opportunity to work in a dynamic environment serving UK clients while developing valuable skills in customer service, sales, and operations management. If you are a motivated professional with a passion for customer satisfaction and effective communication, we encourage you to apply.