Customer Support Executive 2 years Experience Lahore Onsite

We are a rapidly growing taxi service provider catering to UK clients, committed to delivering reliable and seamless travel experiences. To enhance our customer support team, we are seeking Customer Support Executives who can effectively communicate with customers and drivers, manage inquiries, resolve issues, and ensure smooth daily operations. The role involves handling inbound calls related to vehicle rental and purchase inquiries, providing excellent customer service, and supporting taxi dispatch and driver management functions. Candidates should be customer-focused, possess strong communication and negotiation skills, and be comfortable working night shifts aligned with UK time zones.

Key Responsibilities

- Handle inbound calls from UK-based customers regarding vehicle rental and purchase inquiries.
- Understand customer requirements and recommend suitable vehicle options.
- Professionally explain rental plans, pricing, terms, and purchase details.
- Build rapport with customers and maintain a high level of customer satisfaction.
- Apply effective sales and negotiation techniques to convert leads into confirmed bookings or sales.
- Receive and process incoming taxi booking requests, assigning taxis and dispatching drivers efficiently based on location and availability.
- Coordinate with drivers to ensure timely pick-up and drop-off of customers.
- Monitor driver schedules and adjust assignments to optimize service delivery.
- Provide excellent customer service by addressing inquiries, concerns, and complaints promptly and courteously.
- Maintain accurate records of taxi bookings, driver assignments, and customer information.
- Prepare and distribute daily schedules and assignments to drivers.
- Maintain organized filing systems for driver licenses, insurance certificates, and vehicle registration documents.
- Generate reports on taxi operations, including daily activities, customer feedback, and driver performance.
- Communicate with drivers regarding assignments, schedule changes, and customer requirements.
- Monitor driver performance and adherence to company policies.
- Address driver issues and escalate when necessary.
- Follow up with potential customers to close pending inquiries.
- Coordinate with internal departments for booking confirmations and documentation.
- Ensure compliance with company policies and UK customer service standards.

Required Qualifications

- Excellent verbal and written English communication skills (mandatory).
- Strong convincing, negotiation, and interpersonal skills.
- Ability to confidently interact with UK clients.
- Customer handling and problem-solving abilities.
- Basic computer proficiency and command over Microsoft Office.
- Experience using CRM or call management systems is preferred.
- Willingness to work night shifts (10 PM to 7 AM) six days a week, aligned with UK time zones.
- Ability to multitask, work under pressure, and resolve conflicts effectively.
- Bachelor’s degree preferred but not mandatory if communication skills are strong.

Preferred Qualifications and Benefits

Prior experience in call centers, customer service, vehicle rental, automotive sales, or UK campaigns is advantageous. Experience in inbound sales or client-facing roles is also preferred.

We offer a competitive basic salary of 90,000 PKR, a friendly and collaborative work environment, training and development opportunities, and potential career growth within the company. This is a full-time, on-site position based in Johar Town, Lahore, with working hours from 10 PM to 7 AM, six days a week.