Customer Support Executive (Female)

Juggernaut Solutions Pvt. Ltd. is seeking a Customer Support Executive to join our team based in DHA Phase 8, Karachi. The ideal candidate will possess excellent English communication skills and a professional, friendly approach to customer service. Previous experience in customer support, online customer handling, or e-commerce support is essential. This role involves addressing customer inquiries, resolving concerns, assisting with orders and products, and ensuring a positive overall experience for our customers.

Key Responsibilities
- Respond promptly and professionally to customer queries through various channels including email and chat.
- Provide comprehensive customer support, handling complaints and resolving issues effectively.
- Assist customers with orders, product information, returns, refunds, and general inquiries.
- Follow up with customers as needed to ensure satisfaction.
- Maintain clear, professional written communication at all times.
- Collaborate with internal teams to address and resolve customer issues efficiently.
- Keep accurate records of all customer interactions and transactions.
- Uphold a high standard of customer service and work to maximize customer satisfaction.

Required Qualifications
- Minimum of 1 year of experience in customer support or customer service roles.
- Excellent spoken and written English skills.
- Strong communication and interpersonal abilities.
- Effective problem-solving skills with a professional and patient demeanor.
- Ability to communicate confidently with international customers.
- Proficient computer skills, including familiarity with Microsoft Office applications.
- Capacity to manage multiple customer queries simultaneously.
- Previous experience in e-commerce customer support is considered an advantage.

Preferred Qualifications and Benefits
Experience in any of the following areas will be beneficial:
- E-commerce customer service
- Email and live chat support
- Online order management
- Platforms such as Shopify, eBay, and Amazon
- Handling returns, refunds, and customer complaint resolution

Why join Juggernaut Solutions? This is a full-time, on-site position offering a professional office environment and the opportunity to work with international e-commerce businesses. We provide a supportive team atmosphere with opportunities for career growth and continuous learning.

Additional Details
- Location: DHA Phase 8, Karachi
- Work Hours: 9:00 AM to 6:00 PM
- Salary Range: Rs90,000 to Rs100,000 per month
- Employment Type: Full-time, on-site

Applicants will be asked about their expected and current salary, notice period, and years of customer support experience during the application process. This role requires in-person attendance at the office.