Customer Support Executive - Female

NEDO Pakistan, a well-established provider of software, hardware, and product development solutions, has been serving high-profile clients including R&D organizations, OEMs, industrial organizations, telecom operators, and government institutions across Pakistan for over 25 years. With its head office in Karachi and branch offices in Lahore and Islamabad, the company prides itself on strong supplier relationships nationwide. Currently, NEDO Pakistan is seeking a dedicated Customer Support Executive (Female) to join its TMS Division based in Karachi.

Key Responsibilities:
- Coordinate with clients to ensure timely resolution of support-related issues.
- Manage delivery coordination between the Hardware and Software departments.
- Ensure timely collection and proper documentation of delivery challans.
- Follow up on client payments and assist in maintaining a smooth and well-documented collection process.
- Coordinate with the team for collection of I&T challans and submit them to the relevant departments.
- Respond promptly to client emails regarding support issues and installation progress.
- Liaise with finance and store departments for invoice generation and arrangement of goods.
- Provide necessary data to the finance department for generating Delivery Orders (DOs) and invoices.
- Coordinate with the store for timely issuance of goods for delivery and demonstration purposes.
- Maintain and circulate a daily updated list of pending support tasks, including newly added support scopes.
- Screen incoming support calls to verify warranty status before forwarding to the appropriate department.
- Monitor and follow up with the support team regarding the status of ongoing client complaints.
- Coordinate with clients on any pending hardware and software matters to ensure resolution.

Required Qualifications:
- Bachelor’s or Master’s degree in Business Administration or a related field from a reputable institution.
- 2 to 3 years of relevant experience in customer support or a similar role.
- Strong communication and coordination skills.
- Ability to manage multiple tasks efficiently and maintain accurate documentation.
- Proficiency in handling client interactions and internal departmental coordination.

Work Location and Timings:
This position is based in Karachi at SMCH Shahrah-e-Faisal. The working hours are Monday to Friday from 9:00 AM to 6:00 PM, with alternate Saturdays from 9:00 AM to 5:00 PM. The role requires in-person attendance.

NEDO Pakistan offers a professional work environment where employees can contribute to projects involving cutting-edge technology and high-profile clients. This role is ideal for a proactive individual who thrives in a dynamic support function and values teamwork and client satisfaction.