Customer Support Executive

P&S Logistics, a leading Australian vehicle transport company, is seeking a confident and professional Customer Support Executive to join our team at the office in Bahria Town Phase 8, Islamabad. In this role, you will engage directly with Australian customers, assisting with vehicle transport enquiries and bookings, providing delivery updates, and resolving customer concerns via phone and email. The ideal candidate will possess excellent English communication skills, a professional telephone manner, and the ability to efficiently manage customer enquiries while maintaining high service standards.

Key Responsibilities

- Handle inbound and outbound calls with Australian customers using professional and fluent English.
- Respond promptly to customer enquiries through email and other communication channels.
- Provide vehicle transport quotes, service information, and assist with booking processes.
- Confirm bookings and address transport-related questions from customers.
- Track vehicle movements and deliver accurate updates on pickup, transit, and delivery statuses.
- Communicate professionally regarding any delays or schedule changes.
- Manage customer complaints, including those from frustrated or upset clients, with patience and professionalism.
- Investigate issues by coordinating with internal teams and follow up until resolution is achieved.
- Maintain accurate records of customer interactions, bookings, and communication histories.
- Escalate complex issues to operations or management teams when necessary.
- Ensure a consistent and professional customer experience throughout the vehicle transport process.

Required Qualifications

- Excellent spoken and written English communication skills are essential.
- Confident telephone communication and professional email-writing abilities.
- Ability to understand and effectively communicate with Australian customers.
- Previous experience in international call centres, customer support, logistics, transportation, or related fields is preferred.
- Strong customer service orientation with problem-solving and complaint-handling skills.
- Ability to remain calm, patient, and professional when dealing with difficult customers.
- Proficiency in computer use and ability to quickly learn internal booking and customer management systems.
- Strong attention to detail, organizational skills, and follow-up capabilities.
- Ability to multitask and manage multiple enquiries efficiently.
- Punctuality, reliability, and a professional attitude.

Preferred Qualifications and Benefits

- A Master’s degree is preferred but not mandatory.
- Experience in international customer service or call centre environments will be an advantage.
- Opportunity to gain valuable experience in Australian vehicle logistics and international customer service.
- Full-time, on-site employment in a professional working environment.
- Monthly salary range of PKR 80,000 to 90,000, commensurate with experience and skills.

This position requires working an early-morning shift aligned with Australian business hours, from 3:00 AM to 12:00 PM Pakistan Time. Candidates must be comfortable working from the Bahria Town Phase 8 office during these hours.

We encourage applications from candidates who are confident in English communication, skilled at handling customer calls professionally, and capable of taking responsibility for resolving customer concerns. Relevant experience and communication skills are prioritized over formal degrees.

Work Location: In person – Bahria Town Phase 8, Islamabad, Pakistan.