Customer Support Executive

OctaMD is a leading provider of comprehensive medical billing solutions, dedicated to helping healthcare practices enhance their revenue cycle and operational efficiency. Utilizing advanced technology and extensive industry knowledge, OctaMD offers a wide range of services including medical coding, claim submission, denial management, accounts receivable follow-up, and payment posting. Additionally, the company supports front-office operations such as patient scheduling, eligibility and benefits verification, authorizations, charge creation and submission, and clear patient statements. By managing complex billing processes from start to finish, OctaMD allows healthcare providers to focus on delivering exceptional patient care while improving financial outcomes and patient satisfaction.

Key Responsibilities
The Junior Customer Support Representative will work full-time on-site in Johar Town, handling inbound and outbound customer inquiries related to medical billing services, account status, and service usage. This role involves providing timely and accurate responses to customer questions and concerns. Daily tasks include resolving issues, guiding clients through processes such as claim submissions and scheduling, and documenting all interactions in the support system. The representative will escalate complex cases to the appropriate internal teams when necessary.

Collaboration is essential in this role, requiring close coordination with billing, coding, and operations teams to investigate and troubleshoot customer concerns. The representative will also follow up on pending requests to ensure resolution and maintain high levels of customer satisfaction. Consistent adherence to service standards, clear communication, and a professional, empathetic approach in every interaction are critical to success in this position.

Required Qualifications
- Proven experience in customer support or customer service, with the ability to manage inquiries and deliver responsive assistance.
- Strong communication skills, both verbal and written, capable of interacting effectively with diverse stakeholders.
- Ability to maintain and improve customer satisfaction through empathetic and solution-oriented interactions.
- Troubleshooting skills to identify issues, analyze root causes, and coordinate effective resolutions.
- Comfort using CRM or ticketing systems along with basic office software for documentation and follow-up.
- Strong organizational skills, attention to detail, and the ability to manage multiple customer requests simultaneously.
- Minimum of a high school diploma.

Preferred Qualifications and Benefits
- Previous experience in healthcare, medical billing, or a related service environment is advantageous.
- Post-secondary education in business, healthcare administration, or a related field is considered a plus.

This role offers the opportunity to contribute directly to the financial performance and patient satisfaction of a wide range of healthcare clients while developing valuable skills in a dynamic and supportive environment.