Customer Support Executive

Domains Yesterday | Buy Premium Domains for Online Success

Karachi , Pakistan

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We are seeking a dedicated Customer Support Executive to join our in-house US operations team. Unlike typical BPO setups that depend on fluctuating client campaigns, we operate as the principal business owners with a strong presence in the US market for over 16 years. This means job stability with no risk of campaign shutdowns, as we are the client ourselves. If you are looking for a stable career with guaranteed monthly payouts and growth opportunities, this role offers a rewarding environment where your efforts are recognized and rewarded.

Key Responsibilities:
- Handle inbound and outbound customer queries for our own US-based customers with professionalism and efficiency.
- Provide effective solutions aimed at achieving First Contact Resolution (FCR) to enhance customer satisfaction.
- Utilize premium CRM tools such as Salesforce and HubSpot to manage customer interactions and maintain accurate records.
- Contribute to a positive team environment with opportunities for career advancement, including promotion paths to Team Lead and Operations Manager roles.

Required Qualifications:
- Fluency in English with a neutral or American accent is mandatory to ensure clear communication with US customers.
- At least 6 months of experience in an international BPO or customer service representative role is preferred.
- Availability to work the night shift from 6:00 PM to 2:00 AM.
- Candidates must be located in or near Gulistan-e-Johar Block 14 or Gulshan-E-Iqbal Block 13C.

Preferred Qualifications and Benefits:
- Performance-based incentives are offered, allowing you to earn up to PKR 20,000+ monthly based on quality metrics such as CSAT and QA scores.
- An attendance allowance of PKR 3,000 is paid punctually to reward consistent presence.
- This position is 100% non-sales, focusing purely on customer support and service excellence.
- We emphasize internal growth and development, promoting from within to leadership positions, ensuring a clear career trajectory.

Join us if you want a secure and rewarding career working directly for a US-based company with a stable operational model and a supportive work culture.