Customer Support Executive

Propstar Technologies is looking for a dedicated and customer-oriented Customer Support Executive to join our expanding team. The successful candidate will manage both inbound and outbound customer calls, address inquiries, resolve issues, and ensure a positive experience through clear communication and timely assistance. This role demands strong interpersonal skills, effective problem-solving, and a commitment to delivering excellent service in a dynamic, fast-paced environment.

Key Responsibilities
- Professionally handle inbound and outbound customer calls with efficiency
- Respond accurately to customer inquiries regarding services and processes
- Resolve customer complaints and service-related issues promptly
- Maintain detailed records of customer interactions and call outcomes
- Follow up with customers to confirm issue resolution and satisfaction
- Escalate complex concerns to appropriate departments when necessary
- Uphold high standards of professionalism and customer service during all interactions
- Achieve daily, weekly, and monthly performance targets and service goals
- Collaborate with internal teams to ensure smooth customer support and issue resolution
- Identify recurring customer issues and provide feedback to improve processes

Required Qualifications
- Bachelor’s degree or equivalent qualification preferred
- Proven experience in customer support, customer service, call center, or related roles
- Excellent verbal communication and active listening skills
- Strong customer handling and problem-solving capabilities
- Ability to thrive in a fast-paced, target-driven environment
- Strong organizational and multitasking skills
- Proficiency in MS Office and CRM systems is advantageous

Preferred Qualifications and Benefits
- Experience managing inbound and outbound customer support campaigns
- Background in BPO, call center, real estate, or service-based industries
- Familiarity with customer relationship management (CRM) systems
- Strong conflict resolution and customer engagement skills

Joining Propstar Technologies means becoming part of a customer-centric and growth-focused organization. We offer a professional and collaborative work environment with opportunities for continuous learning and career advancement. Employees gain exposure to international clients and business operations, along with performance-based growth and recognition. Our supportive leadership and team culture foster development of valuable customer service and communication skills.

Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
Shift Timings: 7:00 PM – 4:00 AM
Job Type: Full-Time