Customer Support Executive

We are seeking a dedicated Customer Support Executive to join our team at Z Collective by Z House, located in Karachi. This is a full-time, onsite position with shifts designed to accommodate various schedules. The role involves directly engaging with customers via live chat and calls, addressing their inquiries, and ensuring a high level of satisfaction. Candidates who are passionate about providing excellent customer service and are comfortable working evening and night shifts will find this opportunity rewarding.

Key Responsibilities:
- Handle customer queries efficiently through live chat and phone calls.
- Resolve customer concerns professionally, ensuring timely and accurate solutions.
- Provide detailed and accurate information regarding products and services.
- Maintain comprehensive records of all customer interactions.
- Escalate complex issues to the appropriate teams when necessary.
- Consistently meet service quality standards and customer satisfaction targets.

Required Qualifications:
- Strong verbal and written communication skills.
- Excellent customer service orientation with effective problem-solving abilities.
- Comfortable managing both chat and call support channels.
- Willingness to work rotational shifts, including evening and night hours.
- Fresh graduates are encouraged to apply.
- Previous experience in customer support or call center environments is advantageous but not mandatory.

This role offers the potential for remote or hybrid work arrangements after successful completion of training, particularly for the 12:00 AM to 9:00 AM shift. If you are enthusiastic about delivering exceptional customer experiences and adaptable to shift work, we encourage you to apply and become part of a dynamic team focused on service excellence.