Customer Support (Executive)

We are seeking a dedicated Customer Support Specialist to join our team and deliver exceptional service to our clients. In this role, you will be responsible for managing customer inquiries, coordinating shipment tracking, and ensuring smooth order fulfillment. You will collaborate closely with warehouse, operations, and customer success teams to resolve issues efficiently and maintain high levels of customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities

- Provide timely and professional customer support by responding to client inquiries.
- Coordinate shipment tracking and fulfillment activities to ensure seamless order processing.
- Collaborate with warehouse, operations, and customer success teams to address and resolve customer issues.
- Manage customer concerns and escalate complex cases when necessary.
- Monitor service performance and contribute to improving response times and overall customer satisfaction.
- Identify opportunities to enhance operational processes and the customer experience.
- Build and maintain positive relationships with clients through clear and effective communication.
- Record customer feedback and work with internal teams to improve service quality.

Required Qualifications

- 1 to 3 years of experience in customer support, customer success, fulfillment, client operations, logistics, or eCommerce.
- Strong communication and interpersonal skills.
- Good problem-solving and organizational abilities.
- Proficiency in using CRM systems, Google Sheets, Microsoft Excel, or similar business tools.
- Fluent in both written and spoken English.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.

Preferred Qualifications and Benefits

- Competitive market salary.
- Yearly festive bonuses.
- Medical allowance.

This role offers an excellent opportunity to contribute to a dynamic team focused on delivering outstanding customer service and operational excellence. If you are motivated, detail-oriented, and eager to grow your career in customer support, we encourage you to apply.