Customer Support Executive

Propstar Technologies is looking for a dedicated and customer-oriented Customer Support Executive to join our expanding team. The successful candidate will be responsible for managing customer inquiries, addressing concerns, and ensuring a positive experience through clear communication and prompt assistance. This role demands strong interpersonal skills, effective problem-solving, and a commitment to delivering outstanding service in a dynamic, fast-paced environment.

Key Responsibilities
- Respond to customer inquiries through phone, email, chat, and other communication channels.
- Provide accurate and detailed information about products, services, and company procedures.
- Handle customer complaints and service-related issues with professionalism and efficiency.
- Maintain comprehensive records of all customer interactions and support activities.
- Follow up with customers to confirm resolution and satisfaction.
- Escalate complex cases to appropriate departments when necessary.
- Collaborate with internal teams to enhance customer experience and service quality.
- Monitor service standards to ensure compliance with company policies.
- Identify recurring customer issues and suggest improvements to processes.
- Achieve departmental goals related to performance and customer satisfaction.

Required Qualifications
- Bachelor’s degree or equivalent qualification is preferred.
- Proven experience in customer service, customer support, or similar roles.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to resolve conflicts effectively.
- Ability to handle customer concerns with empathy and professionalism.
- Well-developed organizational and multitasking abilities.
- Proficiency in MS Office and familiarity with customer support tools or CRM systems.

Preferred Qualifications and Benefits
- Experience in BPO, call center, real estate, or service-based industries is an advantage.
- Knowledge of CRM platforms and ticketing systems.
- Strong problem-solving and decision-making skills.
- Experience working in target-driven, customer-focused environments.

Joining Propstar Technologies means becoming part of a customer-centric and growth-oriented organization. We offer a professional and collaborative work environment, with opportunities for continuous learning and career advancement. Employees gain exposure to international clients and business operations, along with performance-based growth and recognition. Our supportive leadership and team culture foster development of valuable customer service and communication skills.

Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
Shift Timings: 7:00 PM – 4:00 AM
Job Type: Full-Time