Customer Support Executive

We are seeking a dedicated Customer Support Representative based in Karachi to join our team. This full-time position is open exclusively to male candidates residing in Karachi, with working hours from 11:00 AM to 8:00 PM. The role involves direct interaction with customers to provide timely assistance and resolve inquiries related to our products and services. Candidates should have 1 to 2 years of relevant experience and be between 18 to 28 years of age. A minimum education level of Intermediate is required, while graduates are preferred.

Key Responsibilities:
- Engage with customers through phone and email to offer support, answer questions, and resolve issues efficiently.
- Develop a thorough understanding of the company’s products and services to address customer concerns effectively.
- Exhibit excellent verbal and written communication skills to ensure clear and concise responses.
- Manage processing of returns and exchanges in accordance with company policies.
- Collect and document customer feedback and suggestions to contribute to ongoing improvements in products, services, and support processes.

Required Qualifications:
- Minimum 1 to 2 years of experience in customer support or a related field.
- Age between 18 and 28 years.
- Male candidates only.
- Minimum education level of Intermediate.
- Ability to reliably commute within Karachi or plan to relocate before starting employment.
- Strong communication skills, both verbal and written.

Preferred Qualifications and Benefits:
- Graduate degree is preferred.
- Competitive monthly salary ranging from Rs25,000 to Rs35,000.
- Full-time employment with consistent working hours from 11:00 AM to 8:00 PM.
- Work location is in-person within Karachi.

This position offers an excellent opportunity for candidates looking to grow their career in customer service within a dynamic environment. If you meet the above criteria and are ready to contribute to a customer-focused team, we encourage you to apply.