Customer Support Executive

We are seeking a dedicated Customer Support Executive (CSE) to join our in-house US operations team. Unlike traditional BPOs that depend on fluctuating client campaigns, we operate as the principal business owners with a stable presence in the US market for over 16 years. This means you will work directly for our US headquarters without involvement in third-party campaigns, ensuring a secure and consistent career path with guaranteed monthly payouts. If you are looking for stability and growth in a customer support role, this opportunity is designed for you.

Key Responsibilities:
- Handle inbound and outbound customer queries exclusively for our own US-based customers.
- Provide professional and effective solutions with the goal of achieving First Contact Resolution (FCR).
- Utilize premium CRM tools such as Salesforce and HubSpot to manage customer interactions efficiently.
- Follow a clear career progression path with opportunities for promotion from Customer Support Executive to Team Lead and eventually Operations Manager.

Required Qualifications:
- Fluency in English with a neutral or American accent is mandatory.
- Minimum of 6 months experience in an international BPO or customer service representative role is preferred.
- Availability to work the night shift from 6:00 PM to 2:00 AM.
- Candidates must be located near Gulistan-e-Johar Block 14 or Gulshan-E-Iqbal Block 13C.

Preferred Qualifications and Benefits:
- Performance incentives are offered, allowing you to earn up to PKR 20,000+ monthly based on quality metrics such as Customer Satisfaction (CSAT) and Quality Assurance (QA).
- An attendance allowance of PKR 3,000 is paid punctually each month.
- This is a 100% non-sales role focused purely on customer support.
- We pride ourselves on promoting from within, providing a clear growth trajectory for motivated employees.

Join a company where you are not just another campaign worker but a valued team member of a stable, long-standing US operation. This role offers a unique chance to build a career with consistent income and professional development in a supportive environment.