Customer Support Executive

ABS International is looking for a Customer Support Executive to join its US operations team based in Karachi. This is a permanent, on-site position requiring the candidate to work a fixed shift from 6 PM to 2 AM. The role focuses on managing communication with existing US clients, primarily handling post-sale inquiries and onboarding support. The ideal candidate will have experience in a call center or international customer service environment and demonstrate strong phone communication skills in English. This opportunity offers a stable, long-term career path within a reputable organization known for its punctuality and professional work culture.

Key Responsibilities
- Manage follow-up communication with existing US clients, addressing their post-sale questions and onboarding concerns.
- Accurately complete service documentation and maintain detailed records of all client interactions.
- Ensure every client interaction is conducted with professionalism, clarity, and patience to uphold the company’s reputation.
- Handle live customer conversations in English, providing timely and effective solutions to client issues.

Required Qualifications
- At least 1 year of experience in a call center, BPO, or international customer service environment.
- Fluent spoken and written English, capable of managing live conversations confidently with US customers.
- Patient, composed, and solution-focused approach to problem-solving.
- Minimum education of high school diploma or equivalent; currently enrolled university students are also encouraged to apply.
- Full availability for a permanent, on-site schedule from Monday to Saturday, 6:00 PM to 2:00 AM, based in Gulistan-e-Johar Block 14, Karachi.

Preferred Qualifications and Benefits
- Clear opportunities for career advancement into sales or senior roles for consistent performers.
- Competitive fixed monthly salary with punctual payments.
- Attendance allowance of PKR 3,000 per month.
- Monthly performance-based incentives to reward individual contributions.
- Provident fund with structured company contributions.
- Fifteen days of fully paid annual leave.
- Stable, fixed shift with no rotation, allowing for predictable and manageable work hours.
- Professional work environment with ongoing coaching and development opportunities.
- Experience working with a well-established organization operating since 2009, employing over 200 professionals, and maintaining a strong record of timely payroll.

Candidates should be prepared to demonstrate strong objection-handling skills, the ability to persuade clients to retain or upgrade services, and maintain high standards of communication. This role requires professionalism and dedication to delivering excellent customer service in a fast-paced, international setting.