Customer Support Executive

This full-time, on-site Customer Support Executive position is based in Lahore and focuses on providing exceptional assistance to healthcare providers and staff. The role involves managing both inbound and outbound inquiries related to system usage, account issues, and general service questions. The successful candidate will deliver timely and accurate support through phone, email, and online platforms, ensuring all cases are logged, tracked, and escalated to technical teams when necessary. Collaboration with internal teams is essential to maintain high service standards and enhance the overall customer experience.

Key Responsibilities
- Handle inbound and outbound customer inquiries from healthcare providers and staff.
- Assist users with system navigation, account management, and service-related questions.
- Provide timely, accurate responses via phone, email, and online communication channels.
- Log, track, and document customer cases and solutions following established procedures.
- Escalate complex technical issues to the appropriate teams for resolution.
- Collaborate consistently with internal departments to improve support workflows and customer satisfaction.
- Contribute feedback to enhance processes and the overall customer support experience.

Required Qualifications
- Strong skills in customer support and customer service.
- Excellent English speaking abilities.
- Technical support experience, particularly with IT or software products.
- Ability to work night shifts from 5 pm to 2 am.
- Capability to thrive in a fast-paced environment, managing multiple tasks and prioritizing effectively.
- Strong problem-solving skills and keen attention to detail.

Preferred Qualifications and Benefits
- Previous experience in healthcare IT or software support is highly advantageous.
- A minimum of a bachelor’s degree in IT, Computer Science, Business, or a related field is preferred.

This role offers the opportunity to work closely with healthcare professionals, contributing to the smooth operation of critical healthcare systems. Candidates who are adaptable, detail-oriented, and committed to delivering excellent customer service will find this position rewarding.