Customer Support Executive

ASK Development Private Limited

Lahore , Pakistan

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Posted 2 days ago 20 views Report Job

We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries via calls and providing timely online support related to our services. This role requires effective communication skills in both English and Urdu with a neutral dialect, and the ability to coordinate with the Operations team to ensure fault rectifications are addressed promptly. The position offers a full-time opportunity with a competitive salary and performance-based incentives, along with a potential work-from-home option after six months based on performance.

Key Responsibilities:
- Handle and respond to customer calls professionally and efficiently.
- Provide online support to customers regarding various services.
- Follow up with the Operations team for fault rectifications that exceed 48 hours.
- Create and close Network Trouble Tickets accurately.
- Maintain detailed records of faults for respective regions.
- Execute any special tasks assigned during the duty period.

Required Qualifications:
- Minimum education level of Intermediate.
- Fluency in English and Urdu with a neutral dialect is mandatory.
- Residency in Islamabad or Lahore as per job location requirements.
- Preferably 6 months to 2 years of relevant experience, especially in a UK-based call center environment.
- Strong communication skills and ability to work in a fast-paced environment.

Preferred Qualifications and Benefits:
- Experience working in a UK-based call center for at least one year is highly preferred.
- Candidates with one year of Customer Service Representative experience will be given priority.
- Salary range is Rs. 40,000 to Rs. 45,000 per month, with additional performance-based incentives.
- Rotational monthly shifts are applicable.
- Full-time employment with an in-person work location primarily in Lahore or Islamabad.

Work From Home Option:
After completing six months of satisfactory performance, candidates may be eligible to work from home. To qualify for this option, candidates must meet the following requirements:
- Own a personal laptop or system with at least a Core i3 processor.
- Have a reliable power backup solution such as UPS or generator.
- Maintain a stable internet connection.
- Possess personal headgear (headphones with microphone).
- Have a dedicated and quiet workspace at home suitable for professional duties.

This role offers a great opportunity for individuals looking to develop their customer service skills in a dynamic environment with growth potential. If you meet the qualifications and are ready to contribute to a customer-focused team, we encourage you to apply.