Posted Oct 12, 2026 13 views
We are seeking a dedicated Customer Support Executive to join our team at our Lahore office, located in Model Town. This full-time, in-person role operates Monday to Friday from 12 PM to 8 PM. The ideal candidate will have 3-4 years of experience in customer service or related fields and will play a vital role in ensuring smooth communication between clients, workers, and internal teams. This position offers a competitive salary range of 100,000 to 120,000 PKR.
Key Responsibilities
- Respond promptly and professionally to client and worker inquiries via phone, email, and chat.
- Manage issues related to shift scheduling, timesheets, payroll, and platform onboarding.
- Coordinate shift confirmations and handle last-minute schedule changes and coverage requests efficiently.
- Assist new workers with registration, documentation, and compliance procedures.
- Maintain accurate records of all interactions within the CRM or support system.
- Escalate complex or technical issues to the relevant Product, HR, or Account Management teams.
- Follow up with clients and workers to ensure complete resolution of issues.
- Support compliance checks and keep records up to date.
- Collaborate effectively with Product, Operations, and Payroll teams located in Europe and Pakistan.
Required Qualifications
- 3-4 years of experience in customer service, call center operations, staffing, or platform support.
- Fluency in English, both spoken and written, is essential for direct communication with European clients and workers.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using CRM/support systems and MS Office or similar software.
- Ability to multitask and manage a high volume of inquiries across different time zones.
- Minimum education requirement is a high school diploma.
Preferred Qualifications and Benefits
- A Bachelor’s degree is preferred.
- Previous experience working with international teams or European clients is considered an advantage.
- Opportunity to work closely with diverse teams across Europe and Pakistan, gaining valuable cross-cultural experience.
This role is ideal for a proactive individual who thrives in a dynamic environment and is committed to delivering exceptional customer support. If you meet the qualifications and are looking for a challenging yet rewarding position, we encourage you to apply.
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