Customer Support Executive (SEO)

We are a rapidly expanding digital marketing company based in Johar Town, Lahore, looking for an experienced Customer Support Executive with a focus on SEO to join our team. In this role, you will act as the primary contact for our SEO clients, ensuring their satisfaction by keeping them informed about campaign progress and results. Additionally, you will have the opportunity to grow client relationships by introducing them to our wider range of digital marketing services, helping to drive business growth.

Key Responsibilities
Manage a portfolio of SEO clients, serving as their main point of contact. Respond promptly and professionally to client inquiries through phone, email, and chat channels. Provide regular updates on campaign progress and explain SEO results and reports in clear, easy-to-understand language. Identify client needs and proactively promote additional services such as web development, Google Ads, social media marketing, and content writing. Build and maintain strong, long-term client relationships to improve retention and satisfaction. Collaborate closely with SEO and technical teams to ensure timely delivery of client requests and solutions. Address client complaints efficiently and courteously, resolving issues quickly to maintain trust. Keep accurate records of all client communications, contract renewals, and sales activities within the CRM system. Consistently meet or exceed monthly targets related to upselling and client retention.

Required Qualifications
Previous experience in customer support, account management, or client servicing is essential, with a strong preference for candidates who have worked with SEO or digital marketing clients. Excellent spoken and written English communication skills are required to effectively engage with clients. Proven ability to upsell or cross-sell services successfully is important. A basic understanding of SEO principles and digital marketing services will help you better support clients and identify opportunities. You should be confident, polite, and customer-focused, with strong organizational skills to manage multiple client accounts simultaneously. Proficiency in email communication, CRM software, and Google Workspace applications is necessary for daily operations.

Preferred Qualifications and Benefits
We offer a competitive salary ranging from Rs70,000 to Rs120,000 per month, complemented by performance-based incentives. Our work environment is friendly and professional, designed to foster growth and continuous learning. There are ample opportunities for training and career advancement within the digital marketing industry. This is an on-site position located at our Johar Town office in Lahore.

Candidates should be prepared to discuss their experience working as a customer support executive for SEO campaigns, particularly those targeting the US market. This role requires physical presence at the office, and we welcome motivated professionals eager to contribute to a dynamic team and advance their careers in digital marketing.