Customer Support Executives (English - Night Shift)

We are a dynamic and expanding travel agency catering to international clients, seeking dedicated Customer Support Executives for the night shift (8 pm to 4 am). The ideal candidates will possess excellent English communication skills and strong problem-solving abilities. This role involves providing exceptional support to travelers, ensuring their journeys are seamless and enjoyable.

Key Responsibilities
- Handle customer inquiries through phone, email, and chat channels.
- Assist travelers both prior to and during their trips, addressing any concerns or questions.
- Coordinate effectively with hotels, airlines, tour operators, and other travel partners to resolve issues promptly.
- Ensure clients experience a smooth and hassle-free travel process by managing and resolving any challenges that arise.

Required Qualifications
- Excellent spoken and written English communication skills.
- Strong customer service orientation with the ability to communicate clearly and empathetically.
- Good problem-solving skills combined with practical common sense.
- Ability to multitask efficiently and perform well under pressure.
- Prior experience in customer support or the travel industry is advantageous but not mandatory.
- Open to both male and female candidates.
- Demonstrated good work ethics and a positive attitude are essential.

Preferred Qualifications and Benefits
- Experience dealing with international clients is a plus.
- This is an office-based position, requiring in-person attendance during night hours.
- Competitive monthly salary of up to Rs 100,000.
- Opportunity to work in a fast-paced environment with a growing company focused on international travel services.

If you are passionate about helping people and confident in your ability to communicate effectively with clients from around the world, we encourage you to apply. Only shortlisted candidates will be contacted for interviews. The work location is strictly in person at our office.