Customer Support & Fullfilment Executive

We are looking for a professional and experienced Customer Support & Fulfillment Executive to join our team. In this role, you will serve as the primary point of contact for customers, managing communications through email, WhatsApp, and phone calls. Since most interactions are written, strong English communication skills are essential. You will be responsible for handling customer inquiries, complaints, and order-related issues while maintaining a professional representation of our brand.

Key Responsibilities
- Respond promptly and professionally to customer queries via email, WhatsApp, and phone calls.
- Manage order status updates, product inquiries, returns, exchanges, and customer complaints efficiently.
- Maintain accurate and up-to-date customer records within the CRM system.
- Coordinate closely with fulfillment and logistics teams to resolve any order-related issues.
- Ensure timely follow-ups until all customer concerns are fully addressed and resolved.
- Handle multiple conversations simultaneously while maintaining a calm and professional demeanor.

Required Qualifications
- 3 to 4 years of customer service experience, preferably in the e-commerce sector.
- Typing speed of 50 words per minute or higher.
- Excellent written and spoken English communication skills.
- O/A Level education or equivalent preferred.
- Strong problem-solving abilities and conflict resolution skills.
- Calm, responsible, and professional attitude under pressure.
- Ability to work independently without constant supervision.

Preferred Qualifications and Benefits
- Familiarity with platforms such as Shopify, Zendesk, or similar customer service tools is an advantage.
- Immediate availability to join the team is preferred.

This is a mid-level, full-time position based in Nazimabad S.I.T.E Area, Karachi. The working schedule is Monday to Saturday, with Monday through Friday on-site and Saturday as a work-from-home day. Working hours are from 9:00 AM to 6:00 PM. Please note, this role is not senior or managerial, so candidates should apply only if their experience aligns with this level.

Candidates will be asked to confirm the following during the application process:
- Confirmation of 3 to 4 years of relevant customer service experience, preferably in e-commerce.
- Verification of typing speed at or above 50 WPM.
- Ability to communicate professionally in written and spoken English.
- Experience handling order inquiries, returns, exchanges, and complaints.
- Current and expected salary packages.
- Availability for immediate joining.

This position requires a mature, dependable, and proactive individual who can manage customer interactions effectively without constant supervision. If you meet these criteria and are ready to contribute to a dynamic team, we encourage you to apply.