Customer Support Intern - Karachi

We are seeking a motivated and customer-focused Customer Support Intern who is fluent in English to join our team. This paid internship offers an excellent opportunity for fresh graduates or those in their final semester to gain hands-on experience in customer support while working with an international client base. Successful interns may be considered for a permanent position based on their performance. The role requires a willingness to work on-site in Karachi.

Key Responsibilities:
- Provide customer support to English-speaking clients through phone, email, chat, and other communication channels.
- Respond to customer inquiries professionally and promptly.
- Accurately log, update, and track customer issues.
- Assist customers with software usage and basic troubleshooting.
- Prepare and maintain documentation using Microsoft Word.
- Utilize AI tools such as ChatGPT, Gemini, or Microsoft Copilot to enhance productivity, draft responses, summarize information, and support daily tasks.
- Coordinate with internal teams to ensure timely resolution of issues.
- Maintain a professional and customer-centric approach in all interactions.
- Learn company products and services to provide accurate support and information.

Required Qualifications:
- Bachelor’s degree completed or currently in the final semester.
- Fluency in English, both spoken and written.
- Fresh graduates or candidates with 0–6 months of relevant experience are encouraged to apply.
- Familiarity with AI productivity tools like ChatGPT, Gemini, or Microsoft Copilot.
- Strong communication and interpersonal skills.
- Good problem-solving and organizational abilities.
- Willingness to work on-site at P.E.C.H.S Block 2, Karachi.

Preferred Qualifications and Benefits:
- This is a paid internship providing valuable experience in an international customer support environment.
- Professional training and mentorship will be provided to support your growth.
- Opportunity to transition into a permanent role based on performance.
- Career advancement prospects within a fast-paced technology company.

Additional Information:
Candidates will be asked to provide information regarding their English proficiency, educational background, daily use of AI tools, availability to join, any knowledge of spoken Arabic, expected monthly stipend, and previous salary or stipend.

This role requires on-site presence to foster effective collaboration and learning. If you are eager to start your career in customer support and develop your skills in a dynamic environment, this internship offers a strong foundation and growth potential.