Customer Support Intern

Marham is seeking a motivated and customer-oriented Customer Support Representative (CSR) Intern to join the Operations Department. This is a paid internship lasting three months, designed to provide hands-on experience in customer support while maintaining high service standards. The internship includes a formal performance evaluation, offering a clear pathway to a permanent, full-time position upon successful completion. The role requires dedication, excellent communication skills, and the ability to manage customer interactions effectively in a fast-paced environment.

Key Responsibilities:
- Handle customer queries, complaints, and support requests with professionalism and empathy.
- Provide accurate information and ensure timely resolution of customer issues.
- Collaborate with relevant departments to resolve problems and follow up as needed.
- Maintain a positive customer experience by adhering to service quality standards.
- Manage customer interactions primarily through calls and support systems.
- Update customer records accurately and ensure proper follow-ups.
- Achieve daily productivity and response targets consistently.

Required Qualifications:
- Bachelor’s degree completed (mandatory).
- Fresh graduates or candidates with up to 1 year of experience in Customer Support, Customer Service, Call Center, or CSR roles.
- Strong communication skills and the ability to engage effectively with customers.
- Proficient computer handling and typing skills.
- Ability to multitask and perform well under pressure.
- Strong problem-solving skills and the ability to coordinate with multiple teams.

Preferred Qualifications and Benefits:
- Paid internship with a stipend of Rs. 30,000 per month for the duration of three months.
- Opportunity for career progression through a structured performance evaluation leading to permanent employment.
- Exposure to a professional and collaborative work environment.
- Access to learning, mentorship, and development opportunities to enhance skills and career growth.

This position requires in-person attendance at the work location, providing a dynamic environment to develop practical skills in customer support and operations.