Customer Support Officier

Alif Tech Trainings, located in Lahore, Pakistan, is looking for a motivated and organized Customer Support & Admissions Officer to join their team. The ideal candidate will be confident, professional, and possess excellent communication skills to effectively manage inquiries from prospective students. This role requires engaging with potential students through multiple communication channels, providing detailed information about courses, and converting leads into confirmed admissions.

Key Responsibilities

- Manage and respond promptly to incoming messages and inquiries on social media platforms such as Facebook and Instagram.
- Handle WhatsApp communications by sharing course details and following up with prospective students to maintain engagement.
- Attend incoming phone calls generated through marketing campaigns and advertisements, providing clear and accurate information.
- Counsel candidates by explaining course content, fee structures, schedules, duration, and admission procedures in a professional manner.
- Maintain organized records of inquiries, prospective students, follow-ups, and admission statuses to ensure smooth tracking.
- Proactively follow up with interested candidates to convert inquiries into confirmed admissions, demonstrating persistence and professionalism.
- Deliver timely, professional, and helpful responses to both prospective students and existing customers, ensuring a positive experience.
- Assist students with registration, enrollment, and other admission-related formalities to facilitate a seamless onboarding process.
- Prepare daily and monthly reports summarizing inquiries received, follow-ups completed, and admissions secured for management review.
- Coordinate with the marketing team to track leads generated through advertisements and provide feedback on the quality of inquiries received.

Required Qualifications

- Excellent verbal and written communication skills in both English and Urdu.
- Basic computer proficiency, including the use of email, spreadsheets, and online communication tools.
- Familiarity with WhatsApp Business and social media platforms for effective communication and lead management.
- Strong interpersonal skills with the ability to persuade and handle customers effectively.
- Ability to manage multiple inquiries simultaneously while maintaining consistent and timely follow-ups.
- Responsible, punctual, and target-oriented work approach to meet organizational goals.

Preferred Qualifications and Benefits

- Previous experience in sales, customer support, admissions, or telemarketing is highly advantageous.
- The successful candidate is expected to maintain timely responses, ensure consistent follow-ups, keep accurate lead records, and contribute actively to meeting monthly admission targets.
- A commission structure is in place, rewarding the achievement of set targets.
- Monthly salary ranges from Rs25,000 to Rs40,000, reflecting experience and performance.
- This is an in-person role based in Lahore, providing an excellent opportunity for career development in customer support and admissions within the education sector.

This position offers a dynamic environment for individuals eager to grow professionally while contributing to the success of Alif Tech Trainings by delivering exceptional service and driving student admissions.