Customer Support Officier

Alif Tech Trainings, based in Lahore, Pakistan, is seeking a motivated and organized Customer Support & Admissions Officer. This role involves managing incoming inquiries, engaging with prospective students, and converting leads into successful admissions. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to handle inquiries across various communication channels efficiently.

Key Responsibilities

Social Media Management: Respond promptly to messages and inquiries on platforms such as Facebook, Instagram, and other social media channels.

WhatsApp Communication: Manage WhatsApp conversations by providing detailed course information and following up with prospective students.

Call Handling: Attend to incoming phone calls generated through marketing campaigns and advertisements.

Course Counselling: Clearly explain course details, fee structures, schedules, duration, and admission procedures to interested candidates.

Lead Management: Maintain an organized and up-to-date record of inquiries, prospective students, follow-ups, and admission statuses.

Follow-ups & Conversions: Proactively follow up with interested candidates to convert inquiries into confirmed admissions.

Customer Relations: Deliver timely, professional, and helpful responses to both prospective students and existing customers.

Admission Processing: Assist students with registration, enrollment, and other admission-related formalities.

Reporting: Prepare daily and monthly reports detailing inquiries received, follow-ups completed, and admissions secured.

Marketing Coordination: Collaborate with the marketing team to track leads generated through advertisements and provide feedback on the quality of inquiries.

Required Qualifications

Excellent verbal and written communication skills in both English and Urdu are essential. Candidates should have basic computer proficiency, including familiarity with email, spreadsheets, and online communication tools. Experience with WhatsApp Business and social media platforms is required. Strong interpersonal skills, persuasion abilities, and customer-handling expertise are necessary to manage multiple inquiries and maintain consistent follow-ups. The role demands a responsible, punctual, and target-oriented approach to work.

Preferred Qualifications and Benefits

Previous experience in sales, customer support, admissions, or telemarketing is advantageous. The successful candidate is expected to maintain timely responses, ensure consistent follow-ups, keep accurate lead records, and contribute to achieving monthly admission targets. A commission will be awarded upon meeting these targets.

Compensation and Work Location

The position offers a monthly salary ranging from Rs25,000 to Rs40,000. This is an in-person role based in Lahore.