Customer Support & Operations Executive

We are seeking a dedicated and experienced female Customer Support & Operations Executive to join our international airport concierge company. This full-time remote role involves managing day-to-day customer interactions and booking operations for our VIP Meet & Greet, airport assistance, fast-track, chauffeur, and related services offered worldwide. The ideal candidate will be responsible for ensuring smooth communication with customers, handling bookings efficiently, and resolving any operational issues promptly, all while maintaining a high standard of service.

Key Responsibilities
- Handle customer inquiries via calls, emails, and chat platforms.
- Manage bookings, including amendments and special customer requests.
- Confirm bookings accurately and ensure all necessary details are complete.
- Quickly address and resolve customer or operational challenges to maintain service quality.

Required Qualifications
- Proven experience in customer service, support, or operations roles.
- Excellent spoken and written English communication skills.
- Strong problem-solving abilities and effective communication skills.
- High attention to detail and organizational skills.
- Ability to multitask and perform well under pressure.
- Comfortable managing communications through calls, emails, and online systems.
- Responsible, self-motivated, and capable of working independently.

Preferred Qualifications and Benefits
- Experience in travel, aviation, hospitality, or concierge services is highly advantageous.
- Competitive salary ranging from PKR 60,000 to 100,000 per month, based on experience.
- Fully remote working arrangement, offering flexibility and convenience.
- Opportunities for training and career advancement within the company.

This position offers an excellent opportunity for candidates who are passionate about customer service and operations within the travel and hospitality sectors. If you thrive in a fast-paced environment and are committed to delivering exceptional service, we encourage you to apply.