Customer Support & Order Processing Executive

AS Enterprises, based in Karachi, is seeking a dedicated and organized Customer Support & Order Processing Executive to join their on-site operations team. The ideal candidate will be responsible for managing customer inquiries, confirming orders, and coordinating with production and shipping teams to ensure timely delivery. This role requires a customer-focused individual who can efficiently handle multiple tasks while maintaining professionalism and accuracy. The working hours for this position are from 12:00 PM to 9:00 PM.

Key Responsibilities:
- Manage customer inquiries and provide professional support primarily via email.
- Confirm customer orders, including sizes and measurements, before processing.
- Coordinate with production and shipping teams to ensure orders are fulfilled on schedule.
- Monitor order statuses and communicate shipment updates to customers.
- Handle returns, exchanges, refunds, and resolve customer complaints effectively.
- Maintain accurate order records and follow-ups using Google Sheets.
- Ensure customer issues are resolved promptly and professionally.

Required Qualifications:
- Strong written English skills with the ability to communicate professionally through email.
- Experience in customer support, e-commerce operations, or order processing.
- Familiarity with WooCommerce, Google Sheets, and basic computer applications.
- Detail-oriented with the ability to manage multiple customer inquiries and orders independently.
- Excellent problem-solving skills, patience, and a customer-first attitude.

Preferred Qualifications and Benefits:
Candidates with practical experience in the garments, textiles, fashion apparel, or leather products industries will be given preference. This experience is considered an added advantage and will enhance the candidate’s ability to understand product specifics and customer needs within these sectors.

Interested candidates are encouraged to apply by submitting an updated CV with the subject line: "Application – Customer Support & Order Processing Executive." Only applications with the exact subject line and relevant qualifications will be considered. Applicants should carefully review the job requirements before applying, as unrelated or out-of-context CVs will not be entertained. Only shortlisted candidates will be contacted for further assessment.

This is an excellent opportunity for individuals looking to grow their career in customer support and order processing within a dynamic and fast-paced environment in Karachi.