Posted Sep 21, 2026 67 views
We are looking for a motivated and customer-oriented Customer Support Representative (CSR) to join our team. The ideal candidate will have excellent written and spoken English skills, a professional attitude, and the ability to handle customer inquiries efficiently. This full-time, day-shift position is suited for individuals who enjoy interacting with customers and providing outstanding service experiences.
Key Responsibilities
- Respond promptly to customer inquiries through calls, emails, chats, and other communication channels.
- Provide accurate information and effective solutions to customer questions and concerns.
- Manage customer complaints professionally, aiming for timely and satisfactory resolutions.
- Maintain a positive, professional, and customer-friendly demeanor at all times.
- Follow up with customers to ensure their issues are fully resolved.
- Keep detailed and accurate records of customer interactions and relevant information.
- Collaborate with internal teams to resolve customer issues efficiently.
- Meet assigned customer service and performance targets.
- Adhere to company policies, procedures, and service standards.
Required Qualifications
- Strong command of written and spoken English is essential.
- Excellent interpersonal and customer-handling skills.
- Confident and professional communication style.
- Ability to understand customer needs and provide appropriate solutions.
- Good problem-solving abilities and active listening skills.
- Basic computer literacy, including familiarity with email, chat platforms, and office applications.
- Ability to work independently and collaboratively within a team.
- Previous experience in customer support, call center, or related roles is preferred but not mandatory.
Preferred Qualifications and Benefits
The ideal candidate is organized, proactive, and takes ownership of tasks without needing constant supervision. Comfort in managing multiple priorities, effective communication with various stakeholders, and maintaining accurate records are important. Above all, you take pride in contributing to the smooth and efficient operation of the business.
Employment Details
- Position: Customer Support Representative (CSR)
- Employment Type: Full-Time
- Probation Period: 3 months, leading to a regular employment contract
- Salary During Probation: PKR 35,000–45,000 per month
- Working Days: Monday to Friday
- Working Hours: 12:30 PM to 7:30 PM PST
- Post-Probation: Continuation based on satisfactory performance and company needs
- Work Location: On-site
What We Offer
- Full-time employment with a reputable company
- Practical experience in customer support and client communication
- Training and guidance in customer service processes
- A professional and collaborative work environment
- Opportunities to develop communication and problem-solving skills
- Career development and growth prospects
- Performance-based professional progression
Candidates must be available to work strictly from 12:30 PM to 7:30 PM PST, Monday through Friday. Only applicants with strong English communication skills and availability during these hours will be considered.
This position is offered by ACEFINCH SMC Pvt. Ltd., with recruitment assistance provided by PINEAL TECH. The selected candidate will be employed directly by ACEFINCH, which will handle all onboarding, contracts, and salary administration.
ACEFINCH is an equal opportunity employer committed to fair selection based on skills, qualifications, and potential. If you are interested in building a career in customer support and meet the above criteria, please submit your updated CV for consideration.
Skills
Job Details
PINEAL PVT LTD
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