Posted Sep 24, 2026 46 views
Core Edge Solutions is looking for a dedicated and customer-oriented Customer Support Representative (CSR) to join our team in Lahore. The successful candidate will have hands-on experience in customer service, call handling, and cold calling, along with strong verbal and written communication skills. This role focuses on managing customer interactions, addressing inquiries and concerns, making outbound calls, and delivering an excellent customer experience.
Key Responsibilities
- Efficiently manage inbound and outbound customer calls with professionalism.
- Conduct cold calls and confidently engage with both prospective and existing customers.
- Respond to customer questions, complaints, and concerns with empathy and professionalism.
- Identify customer needs and provide suitable solutions.
- Resolve customer issues directly or escalate them to the appropriate department when necessary.
- Maintain accurate and thorough records of all customer interactions.
- Follow up with customers to ensure their concerns are fully resolved.
- Handle multiple customer interactions simultaneously while maintaining consistent service quality.
- Adhere strictly to company policies, procedures, and customer service standards.
- Maintain a positive, respectful, and professional demeanor in every customer interaction.
Required Qualifications
- 1 to 2 years of experience in customer support, customer service, call centers, or related fields.
- At least 1 year of practical experience handling customer calls and interactions.
- Proven ability in professional call handling and customer service.
- Excellent verbal and written communication skills.
- Minimum typing speed of 50 words per minute.
- Clear and professional US accent.
- Strong listening, communication, interpersonal, and problem-solving skills.
- Ability to remain calm and professional when dealing with difficult customers.
- Effective multitasking and time-management skills.
- Ability to perform well in a fast-paced work environment.
Preferred Qualifications and Benefits
- Knowledge of logistics and supply chain processes is an advantage.
- Multilingual communication skills, including Spanish, Russian, Ukrainian, or other languages, are a plus.
- Basic technical troubleshooting skills.
- Familiarity with AI applications and their basic usage.
- Experience with CRM, ticketing, or customer support platforms.
- Previous experience supporting US-based customers or working in a US-based call center is highly desirable.
This position is based on-site in Lahore and requires candidates to work 9-hour rotational shifts, 5 days a week, with rotational off days. The monthly salary range is Rs100,000 to Rs110,000.
Candidates should be prepared to discuss their experience in customer support or call center operations, their willingness to work on-site in Lahore, their comfort with 9-hour rotational shifts, and any experience working with US-based customers during the application process.
Core Edge Solutions invites qualified professionals who are motivated to contribute to a dynamic and customer-focused environment to apply.
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