Posted 6 days ago 65 views
Core Edge Solutions is looking for a dedicated and customer-oriented Customer Support Representative (CSR) to join our team in Lahore. The ideal candidate will have hands-on experience in customer service, call handling, and outbound calling, paired with strong verbal and written communication skills. This role focuses on managing customer interactions, addressing inquiries and concerns, making outbound calls, and ensuring every customer has a positive and professional experience.
Key Responsibilities
- Handle incoming and outgoing customer calls efficiently and professionally.
- Conduct outbound and cold calls, confidently engaging with prospective and existing customers.
- Respond to customer inquiries, complaints, and concerns with courtesy and professionalism.
- Understand customer needs and provide appropriate and effective solutions.
- Resolve customer issues directly or escalate them to the relevant department when necessary.
- Maintain accurate and up-to-date records of customer interactions and communications.
- Follow up with customers to ensure their concerns have been properly addressed.
- Manage multiple customer interactions simultaneously while maintaining consistent service quality.
- Adhere to company policies, procedures, and established customer service guidelines.
- Maintain a positive, patient, and professional demeanor during all customer interactions.
Required Qualifications
- 1 to 2 years of experience in customer support, customer service, call center operations, or a related field.
- At least 1 year of practical experience handling customer calls and interactions.
- Proven experience in call handling and customer-facing roles.
- Excellent verbal and written communication skills.
- Minimum typing speed of 50 words per minute (WPM).
- Clear and professional US accent.
- Strong listening, interpersonal, communication, and problem-solving skills.
- Ability to handle challenging or difficult customers calmly and professionally.
- Strong multitasking and time-management capabilities.
- Ability to work efficiently in a fast-paced environment.
Preferred Qualifications and Benefits
- Knowledge of logistics and supply chain operations is an advantage.
- Ability to communicate in multiple languages such as Spanish, Russian, Ukrainian, or others is a plus.
- Basic knowledge of technical troubleshooting.
- Familiarity with AI and its basic applications.
- Experience using CRM systems, ticketing platforms, or customer support tools.
- Previous experience dealing with US-based customers or working in a US-based call center.
- Competitive monthly salary ranging from Rs100,000 to Rs110,000.
- Work location is onsite in Lahore with night shift hours from 8 PM to 5 AM.
Candidates should be prepared to work onsite during night shifts and provide information about their current and expected salary during the application process. This position offers an excellent opportunity to enhance customer service skills within a dynamic and supportive environment.
Skills
Job Details
CoreEdge Solution.
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