Customer Support Representative- CSR

Hurak, a well-established EdTech company specializing in online and classroom-based compliance training in the UK, is seeking a Customer Support Representative to join their expanding team. With over 12 years of industry experience, Hurak is focused on growing into a global brand. This role is based on-site in DHA Phase 6, Lahore, with working hours from 1:30 PM to 10:30 PM. The ideal candidate will have excellent spoken and written English skills and a strong commitment to delivering outstanding customer service.

Key Responsibilities
- Manage customer queries, requests, and complaints with professionalism and tact.
- Oversee class management, exam bookings, certifications, and other operational tasks as required.
- Adhere to established processes and procedures to provide accurate and timely solutions.
- Deliver exceptional customer service during every interaction, ensuring complete ownership and resolution of issues.
- Strive to enhance customer engagement and significantly improve the overall customer experience.
- Effectively handle objections and manage customer pushback to maintain positive relationships.

Required Qualifications
- Bachelor’s degree or relevant work experience.
- Strong proficiency in English, both written and verbal.
- At least 1 year of experience preferred; however, fresh graduates are encouraged to apply.

Compensation and Work Details
- Monthly salary range: Rs65,000 to Rs95,000.
- This is an on-site position located in DHA Phase 6, Lahore.
- Working hours are from 1:30 PM to 10:30 PM.

Applicants should be able to commute to the specified location and be prepared to discuss their current salary during the application process. This opportunity offers a chance to join a reputable company that values customer satisfaction and professional growth within the EdTech sector.