Customer Support Representative (Inbound Calls)

We are seeking a highly motivated Customer Service Representative to join our team on a healthcare project focused on veterinary services. The successful candidate will be responsible for handling inbound calls in English with professionalism and courtesy. This full-time, on-site role offers a stable opportunity within a growing software house and is not sales-target or commission-based. The ideal candidate will be a quick learner, able to familiarize themselves with veterinary medicine names and prescriptions to provide accurate and helpful information to customers.

Key Responsibilities
- Manage inbound customer calls efficiently and courteously.
- Address customer inquiries, concerns, and requests promptly and accurately.
- Provide precise information regarding services to ensure customer satisfaction.
- Utilize dialers and various calling software platforms effectively.
- Maintain quality standards while delivering a positive customer experience.

Required Qualifications
- 0-1 years of experience in customer service or call center environments.
- Proficiency in English with strong communication skills.
- Ability to quickly learn and understand veterinary medicine terminology and prescriptions.
- Familiarity with CRM systems, dialers, and computer applications.
- Strong problem-solving skills and the ability to multitask in a fast-paced setting.
- Bachelor’s degree in Pharmacy or a relevant field is preferred but not mandatory.

Preferred Qualifications and Benefits
- Experience in international healthcare customer service or related healthcare campaigns is an advantage.
- This is a permanent, full-time position offering a competitive salary ranging from Rs45,000 to Rs55,000 per month, based on experience, skills, and interview performance.
- Work shifts are available during night hours, including 5pm-2am, 9pm-6am, or 10pm-7am.
- The role provides a supportive environment within a growing software house, focusing on customer service rather than sales targets.
- Candidates should be prepared to discuss their current and expected salary, availability for night shifts, and years of calling experience during the application process.
- On-site presence is required to ensure effective team collaboration and service delivery.