Customer Support Representative

Swapp, a leading car subscription platform, offers a digital, flexible, and affordable alternative to traditional vehicle ownership. Our innovative service allows customers to access a wide variety of vehicles and swap them as often as they desire. Committed to exceptional customer service, we strive to ensure every customer’s satisfaction through seamless support and engagement. We are currently looking for a Customer Support Agent to join our team on-site in Islamabad. This contract role requires candidates to be available for either the morning shift (7:00 AM – 4:00 PM) or the evening shift (1:00 PM – 10:00 PM).

Key Responsibilities
- Manage customer inquiries and requests through live chat, phone calls, and email, ensuring a high level of customer satisfaction and loyalty.
- Take ownership of customer issues by investigating and resolving them promptly and effectively from start to finish.
- Accurately document all customer interactions, feedback, and resolutions in the system for future reference and analysis.
- Provide detailed information to customers about Swapp’s services, subscription plans, and available vehicle options to assist them in making informed decisions.

Required Qualifications
- Minimum of 1 year of experience in a customer support role involving live chat interactions.
- Strong command of the English language, both written and spoken, is essential.
- Flexibility to work either the AM shift (7:00 AM – 4:00 PM) or the PM shift (1:00 PM – 10:00 PM).
- Familiarity with customer support platforms such as Freshdesk or Zendesk is highly desirable.

If you are passionate about delivering outstanding customer experiences and meet the above requirements, we encourage you to apply and become a part of our dynamic team at Swapp.