Customer Support Representative

Caregenix Solutions, a prominent healthcare IT company based in Karachi, is seeking experienced Customer Support Representatives (CSRs) to join their night shift team. The company specializes in remote patient monitoring and support services for US healthcare providers, focusing on delivering high-quality, technology-driven healthcare solutions. This full-time position operates from 7:00 PM to 4:00 AM and offers a competitive monthly salary ranging from PKR 90,000 to 130,000, along with fuel and transport allowances. Candidates with 2 to 3 years of experience supporting US-based clients in customer service roles are encouraged to apply.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
- Proactively reach out to customers to introduce Caregenix’s services and assist with onboarding.
- Provide support related to healthcare services and remote patient monitoring systems.
- Troubleshoot both technical and non-technical issues to ensure customer satisfaction.
- Accurately document all customer interactions using designated support tools.
- Collaborate closely with internal teams to resolve issues efficiently and effectively.
- Maintain a high level of professionalism, empathy, and customer focus at all times.

Required Qualifications
- 2 to 3 years of experience as a Customer Support Representative handling US-based clients is mandatory.
- Excellent command of English, both written and verbal, to communicate clearly with customers.
- Willingness and ability to work night shifts aligned with US time zones.
- Strong problem-solving skills and the ability to manage customer concerns effectively.
- Minimum education level of Intermediate or higher.
- Familiarity with Customer Relationship Management (CRM) systems and support platforms is advantageous.

Preferred Qualifications and Benefits
- Competitive salary package ranging from PKR 90,000 to 130,000 per month.
- Additional fuel and transport allowance to support commuting needs.
- A supportive and collaborative work environment that encourages professional growth.
- Opportunities for career advancement within the healthcare IT sector.
- Paid training provided to ensure smooth onboarding and skill development.

This role requires candidates to work on-site in Karachi, contributing directly to the company’s mission of enhancing healthcare support through innovative technology. If you are a motivated professional with relevant experience and a passion for customer service in the healthcare domain, Caregenix Solutions offers a rewarding career path with attractive benefits and growth potential.