Customer Support Representative

SomiCare is looking for a motivated and customer-oriented Customer Service Representative (CSR) to join their team. The successful candidate will primarily handle customer inquiries through WhatsApp and phone calls, promote the company’s services, and convert these interactions into confirmed bookings. This role involves building strong relationships with customers, following up to encourage repeat business, and ensuring overall satisfaction. The position is based on-site and offers a competitive monthly salary between Rs 23,000 and Rs 25,000.

Key Responsibilities
Manage customer inquiries promptly and professionally via WhatsApp and phone calls. Convert incoming inquiries into confirmed bookings while consistently meeting or exceeding sales targets. Follow up with both potential and existing customers to maintain engagement and encourage repeat bookings. Address and resolve customer complaints efficiently to ensure high satisfaction levels. Maintain accurate and up-to-date records of customer interactions and booking details. Re-engage inactive customers by promoting relevant offers and services tailored to their needs. Collaborate closely with the operations team to ensure smooth service delivery and a positive customer experience.

Required Qualifications
Excellent communication skills and a strong ability to handle customers with professionalism and empathy. Demonstrated capability to meet sales targets and manage multiple customer inquiries simultaneously. Basic proficiency in MS Excel and Google Sheets for maintaining accurate records. A proactive, organized, and customer-focused approach to work.

Preferred Qualifications and Benefits
Previous experience in customer support or sales roles is highly desirable. The role offers an opportunity to work in a dynamic, customer-centric environment with a competitive salary package. Being an on-site position, it fosters direct collaboration with team members and ensures better coordination with operational functions.

This position is well-suited for individuals who enjoy engaging with customers, are driven by sales goals, and thrive in a fast-paced service setting. If you are organized, communicative, and eager to grow your career in customer service and sales, SomiCare provides a rewarding platform to develop your skills and contribute to a growing company.