Customer Support Representative

We are seeking motivated and professional individuals to join our team as Customer Support Representatives for a US-based campaign. This role involves providing exceptional customer service while working night shifts aligned with US time zones. The ideal candidate will have strong communication skills, a professional attitude, and the ability to adapt quickly in a dynamic environment.

Key Responsibilities:
- Handle customer inquiries and provide timely, accurate support via phone, email, or chat.
- Maintain a high level of customer satisfaction by addressing concerns effectively and professionally.
- Work collaboratively with team members and supervisors to meet performance targets.
- Adhere to company policies and procedures while managing customer interactions.
- Continuously improve product knowledge and customer service skills through training and feedback.

Required Qualifications:
- Completion of O/A Levels education.
- Excellent command of English, both written and verbal.
- 1 to 2 years of relevant experience in customer support or a related field.
- Ability to work night shifts according to US time zones.
- Strong communication and interpersonal skills.
- Professional demeanor with a willingness to learn and grow within the role.

Preferred Qualifications and Benefits:
- Previous experience working in US campaigns or international customer service is advantageous.
- Competitive salary ranging from Rs 23,000 to Rs 78,000 per month based on experience and performance.
- Work location is in person, providing an opportunity for direct team collaboration and support.

This position offers a chance to develop your career in customer service while working with a dynamic and supportive team. If you are dedicated, communicative, and ready to take on the challenge of supporting US customers, we encourage you to apply.