Posted Oct 22, 2026 22 views
We are looking for a proactive and customer-focused Customer Support & Fulfillment Executive to manage customer inquiries and ensure smooth order fulfillment processes. The ideal candidate will be responsible for handling customer queries across multiple channels, coordinating with internal departments, processing orders, and ensuring timely delivery to provide an exceptional customer experience.
Key Responsibilities: Customer Support- Respond to customer inquiries via phone, WhatsApp, email, social media, and live chat in a professional and timely manner.
- Resolve customer complaints, order issues, and return/exchange requests efficiently.
- Provide accurate information regarding products, pricing, order status, and company policies.
- Maintain a high level of customer satisfaction and build positive customer relationships.
- Record and update customer interactions in the system.
- Process and verify customer orders accurately.
- Coordinate with warehouse, logistics, and retail teams to ensure timely order dispatch and delivery.
- Monitor order status and proactively communicate delivery updates to customers.
- Handle order cancellations, replacements, and refunds as per company policies.
- Ensure inventory availability and coordinate with relevant departments to minimize fulfillment delays.
- Prepare daily order fulfillment and customer service reports.
- Collaborate with the e-commerce, warehouse, and courier teams to ensure seamless operations.
- Monitor KPIs such as response time, order accuracy, fulfillment rate, and customer satisfaction.
- Identify process improvement opportunities to enhance operational efficiency.
- Maintain proper documentation and records of customer transactions and order processing activities.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in Customer Support, E-commerce Operations, or Order Fulfillment.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Excel and Google Sheets.
- Familiarity with CRM systems and e-commerce platforms is preferred.
- Ability to multitask and work under pressure in a fast-paced environment.
- Strong problem-solving and coordination skills.
- Customer-centric mindset with excellent attention to detail.
Skills
Job Details
Accelerec Ltd.
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