Customer Support Representative

DHAMMA PERFUMES INDUSTRY L.L.C

Karachi , Pakistan

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We are seeking a motivated and courteous Customer Sales Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries, assisting with order placement, and resolving client concerns in a professional and timely manner. This role requires excellent communication skills and the ability to coordinate effectively with internal teams to ensure customer satisfaction.

Key Responsibilities

- Respond promptly to customer inquiries and messages received via WhatsApp, phone calls, and email.
- Provide accurate and detailed information about products, availability, and order status to customers.
- Assist customers in placing orders and ensure timely follow-ups to confirm order progress.
- Collaborate closely with dispatch and operations teams to guarantee smooth and on-time deliveries.
- Address customer complaints and issues with patience and empathy, applying quick problem-solving skills to resolve concerns efficiently.

Required Qualifications

- Experience: Open to fresh graduates or candidates with 1 to 2 years of experience in customer support or call center environments.
- Communication: Strong verbal and written communication skills in both English and Urdu are essential.
- Soft Skills: Demonstrated polite tone, active listening abilities, and effective problem-solving skills, especially under pressure.
- Technical Skills: Comfortable using WhatsApp Business, email platforms, and basic spreadsheet tools such as Google Sheets or Microsoft Excel.

Compensation and Work Location

The position offers a monthly salary ranging from Rs40,000 to Rs50,000. This is an in-person role, requiring the candidate to work onsite.

This opportunity is ideal for individuals looking to develop their customer service career in a dynamic environment where professionalism and customer satisfaction are highly valued.