Customer Support Representative

We are seeking a motivated and courteous Customer Sales Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries, assisting with order processing, and resolving client issues efficiently and professionally. This role requires excellent communication skills and the ability to coordinate effectively with internal teams to ensure customer satisfaction and timely delivery of orders.

Key Responsibilities

- Respond promptly to customer inquiries and messages received via WhatsApp, phone calls, and email.
- Provide accurate and up-to-date information about products, availability, and order status.
- Assist customers in placing orders and ensure timely follow-ups to confirm order details and delivery schedules.
- Collaborate closely with dispatch and operations teams to facilitate smooth and on-time deliveries.
- Manage customer complaints and concerns with patience, empathy, and effective problem-solving skills to maintain positive client relationships.

Required Qualifications

- Fresh graduates or candidates with 1 to 2 years of experience in customer support or call center environments.
- Strong verbal and written communication skills in both English and Urdu are essential.
- Demonstrated ability to maintain a polite and professional tone, actively listen to customer needs, and resolve issues efficiently under pressure.
- Proficiency in using WhatsApp Business, email platforms, and basic spreadsheet tools such as Google Sheets or Microsoft Excel.

Compensation and Work Location

The position offers a monthly salary ranging from Rs40,000 to Rs50,000. This is an in-person role requiring the candidate to work onsite.

This opportunity is ideal for individuals looking to develop their customer service skills in a dynamic environment while contributing to a team focused on delivering excellent client experiences.