Customer Support Representative

We are seeking a confident and professional Customer Support Representative based in Karachi to join our team on a full-time, on-site basis. This role requires excellent English communication skills with strong verbal fluency, as the candidate will be interacting primarily with US-based clients. The ideal individual should be comfortable managing professional conversations and maintaining a high standard of spoken English, working during US night shift hours.

Key Responsibilities:
- Communicate professionally and clearly with US-based clients and customers.
- Handle both inbound and outbound calls with confidence and clarity.
- Respond promptly to customer inquiries, providing accurate and helpful information.
- Maintain a customer-focused approach with professional speaking etiquette.
- Understand customer needs and deliver effective solutions.
- Keep accurate records of all customer interactions.
- Consistently meet communication quality standards and performance targets.

Required Qualifications:
- Excellent spoken English with clear pronunciation and fluency.
- Strong verbal communication skills and professional demeanor.
- Confidence in engaging with US-based clients in a professional setting.
- Good listening, comprehension, and interpersonal abilities.
- Availability to work night shifts aligned with US business hours.
- Professional attitude, punctuality, and eagerness to learn.
- Previous experience in call center or customer service roles is preferred but not mandatory for candidates demonstrating exceptional communication skills.

Preferred Qualifications and Benefits:
The ideal candidate will be someone who can speak English fluently and communicate naturally and confidently without hesitation. This role offers a competitive monthly salary ranging from Rs90,000 to Rs100,000. The working days are Monday to Friday, or as per company policy, with the shift aligned to US timings to ensure seamless communication with clients.

Candidates applying for this position should be prepared to answer questions regarding their spoken English proficiency, comfort with working night shifts, and salary expectations.

This is an in-person role based in Karachi, offering an excellent opportunity for individuals looking to develop their customer support career while working with international clients.