Customer Support Representative

Yuni Rides is seeking a dedicated Customer Support Representative (Dispatch Operations) for a full-time, onsite night shift role based in Gulistan-e-Jauhar, Karachi. The position offers a competitive monthly salary ranging from PKR 45,000 to 50,000. The work schedule is Monday through Saturday, from 6:00 PM to 3:00 AM (Pakistan Standard Time). As a trusted mobility partner providing safe and reliable transportation services for children and families across the United States, Yuni Rides values professionals who are customer-focused, proactive, and thrive in a fast-paced environment. This role directly impacts the daily lives of students and families by ensuring smooth transportation operations.

Key Responsibilities

Transportation Operations & Dispatch Coordination:
Monitor daily transportation activities and scheduled trips in real time, ensuring routes are assigned and completed efficiently. Track driver activity and provide ongoing support throughout the service day. Coordinate trip modifications, route adjustments, and driver reassignments as needed to maintain service reliability. Assist with transportation coverage planning and service continuity.

Customer Service & Communication:
Act as the primary point of contact for drivers, schools, parents, and internal teams. Respond to inquiries promptly and professionally, providing timely updates on transportation schedules and operational changes. Handle service-related concerns and facilitate issue resolution while maintaining a customer-first approach.

Driver Support & Onboarding:
Support new drivers during the onboarding process by guiding them through documentation and compliance requirements. Follow up on outstanding onboarding tasks and profile updates. Help enhance driver engagement and operational readiness.

Administrative & Operational Support:
Maintain accurate records, reports, and operational documentation. Update internal systems and databases with precision. Monitor service metrics and escalate issues when necessary. Collaborate with dispatch, operations, and management teams to improve workflows and service quality. Support process improvement initiatives and operational excellence programs.

Required Qualifications
Bachelor’s degree or equivalent professional experience is preferred. Candidates should have 1–3 years of experience in customer service, dispatch operations, logistics, transportation coordination, or related fields. Strong verbal and written English communication skills are essential, along with excellent interpersonal and customer service abilities. The role demands effective multitasking and prioritization in a fast-paced environment, strong analytical and problem-solving skills, high attention to detail, and a professional, solution-oriented mindset. Comfort with technology, software platforms, and operational systems is required, as is the ability to work both independently and collaboratively within a team.

Preferred Experience and Benefits
Experience in transportation operations, school transportation services, logistics coordination, fleet operations, dispatch monitoring, route management, driver relations, driver onboarding, compliance documentation, customer support operations, real-time service monitoring, incident escalation, call center operations, CRM systems, workforce coordination, scheduling, and resource planning will be highly regarded.

Yuni Rides offers a competitive salary package, career growth opportunities, a professional and supportive work environment, hands-on training, and exposure to U.S.-based transportation operations. Employees benefit from working in a dynamic, collaborative, and performance-driven culture where their contributions make a meaningful impact on children’s transportation services.

Candidates who enjoy problem-solving, remain calm under pressure, communicate effectively with multiple stakeholders, demonstrate strong accountability, and are passionate about delivering exceptional customer experiences will thrive in this role.

Yuni Rides is committed to equal employment opportunities, fostering an inclusive and respectful workplace where all team members can succeed. This is an in-person position based in Karachi, offering a rewarding opportunity to contribute to a mission-driven organization.