Customer Support Representative

ASK Development Private Limited

Lahore , Pakistan

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We are seeking a dedicated Customer Services Representative to join our team in Lahore. The ideal candidate will be responsible for managing customer interactions, providing timely support, and ensuring effective communication between customers and internal teams. This role requires excellent language skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Key Responsibilities:
- Handle and respond to incoming customer calls professionally and courteously.
- Provide online support to customers regarding various services.
- Follow up with the Operations team to ensure fault rectifications are completed within 48 hours.
- Create and close Network Trouble Tickets accurately and promptly.
- Maintain detailed records of faults for assigned regions.
- Execute any special tasks assigned during the duty period.

Required Qualifications:
- Minimum education level of Intermediate or Graduation.
- Fluency in both English and Urdu, with a neutral dialect, is essential for effective communication.
- Residency in Lahore is required to ensure availability for in-person work.
- Experience ranging from 6 months to 2 years in a relevant customer service role.

Preferred Qualifications and Benefits:
- Experience working in a UK-based call center for at least one year is preferred.
- This is a full-time position with a monthly salary range of Rs. 45,000 to Rs. 60,000, including performance-based incentives.
- The work location is onsite in Lahore, providing an opportunity to engage directly with the team and operations.

This role offers a chance to develop customer service skills in a dynamic environment while contributing to the smooth operation of service delivery. If you meet the criteria and are looking for a rewarding position in customer support, we encourage you to apply.