Customer Support Representative

Hurak, a well-established EdTech company specializing in online and classroom-based compliance training in the UK, is seeking a Customer Support Representative to join their team. With over 12 years of experience in the industry, Hurak is expanding its operations globally and aims to enhance its customer service capabilities. The role is based on-site in DHA Phase 6, Lahore, with working hours from 12:30 PM to 9:30 PM. This position offers an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and contributing to the growth of a reputable brand.

Key Responsibilities:
- Manage customer queries, requests, and complaints with professionalism and tact.
- Oversee class management, exam bookings, certifications, and other operational duties.
- Adhere to established processes and procedures to provide accurate and timely solutions.
- Deliver outstanding customer service during every interaction, taking full ownership to ensure complete resolution.
- Strive to enhance customer engagement and significantly improve overall customer experience.
- Effectively handle objections and manage customer pushback to maintain positive relationships.

Required Qualifications:
- Bachelor’s degree or equivalent relevant work experience.
- Excellent spoken and written English skills are essential.
- Minimum of 1 year of experience in a similar role is preferred; however, fresh graduates are encouraged to apply.

This role is ideal for candidates who are detail-oriented, possess strong communication skills, and are committed to providing high-quality customer support. Hurak offers a dynamic work environment where employees can grow professionally while contributing to the company’s mission of becoming a global leader in compliance training.