Customer Support Representative

We are looking for a dedicated and detail-oriented Customer Support Assistant to join our team on-site at LDA Avenue 1, Lahore. This full-time role requires working the night shift from 7:00 PM to 4:00 AM, six days a week. The ideal candidate will play a vital role in supporting daily customer support operations by managing communications, coordinating with internal teams, and ensuring tasks are completed efficiently and on time. This position suits individuals who thrive in a fast-paced environment and possess strong organizational and multitasking abilities.

Key Responsibilities
- Monitor, review, organize, and respond to emails and internal communications in a professional manner.
- Track assigned tasks and conduct regular follow-ups to ensure timely completion.
- Coordinate with internal departments to maintain smooth workflow and operational efficiency.
- Assist with mock-up coordination, progress tracking, and execution-related activities.
- Maintain accurate records, reports, and documentation.
- Support daily administrative and operational tasks as needed.
- Identify delays or coordination issues and communicate them promptly to relevant team members.
- Facilitate effective communication between team members and departments.
- Manage multiple responsibilities while meeting deadlines and maintaining accuracy.

Required Qualifications
- Strong written and verbal communication skills in English.
- Excellent organizational, coordination, and follow-up abilities.
- Proficiency in writing, managing, and organizing professional emails.
- Skilled in Microsoft Office and/or Google Workspace applications.
- High attention to detail and strong time management skills.
- Ability to multitask and perform well under pressure.
- Good problem-solving skills with a positive, team-oriented attitude.
- Capable of working independently with minimal supervision.
- Willingness to work on-site during the night shift (7:00 PM – 4:00 AM).
- Availability to work six days per week.

Preferred Qualifications and Benefits
- Previous experience in customer support, administrative assistance, or operations coordination is highly desirable.
- Experience handling customer emails, task tracking, and internal team communication.
- Familiarity with workflow management and reporting tools is an advantage.

This role offers the opportunity to contribute to a dynamic team while developing valuable skills in customer support and operations coordination. The position requires physical presence at the office to ensure seamless communication and task management during the night shift.