Customer Support Representative

Cyber System Private Limited is seeking a detail-oriented and organized Customer Service & Operations Support Executive specializing in Supply Chain to join their team in Lahore, Pakistan. This full-time, on-site role involves supporting daily operational activities such as order processing, customer communication, logistics coordination, and documentation management. The ideal candidate will have 2 to 3 years of relevant experience, strong Microsoft Excel skills, and excellent English communication abilities. The position requires managing multiple tasks accurately under time pressure while maintaining professionalism and attention to detail.

Key Responsibilities
- Handle customer inquiries and provide professional support to customers, suppliers, and other stakeholders.
- Manage order processing, order tracking, and operational coordination.
- Prepare, verify, and maintain invoices, packing lists, and other relevant documents.
- Coordinate with logistics partners, suppliers, and customers to ensure timely deliveries.
- Maintain accurate records of orders, transactions, and operational activities.
- Use Microsoft Excel to maintain data, verify figures, and prepare reports.
- Follow up on pending orders, shipments, payments, and documentation.
- Support communication with international customers and business partners across different time zones.
- Assist with ERP systems and ensure accurate data entry and record management.
- Maintain professionalism, accuracy, and organization while working under deadlines.

Required Qualifications
- Diploma or Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related discipline.
- 2–3 years of relevant experience in customer service, order processing, logistics, or operations support.
- Strong working knowledge of Microsoft Excel.
- Excellent written and spoken English communication skills.
- Strong attention to detail, especially when verifying numbers and documents.
- Good organizational, coordination, and follow-up skills.
- Ability to remain calm and productive under pressure.
- Experience with ERP systems is advantageous; familiarity with NetSuite is preferred.

Preferred Qualifications
- Familiarity with international trade documentation such as invoices, packing lists, certificates of origin, bills of lading, and Letters of Credit (LCs).
- Experience in industries like chemicals, oil and gas, or commodities.
- Experience working with overseas customers, international suppliers, or across different time zones.

Employment Details
- Job Type: Full-Time
- Work Arrangement: 100% On-Site
- Location: Lahore, Pakistan
- Working Hours: 8:00 AM to 5:00 PM

This role offers an excellent opportunity for candidates looking to grow their career in supply chain operations within a dynamic and professional environment. The successful candidate will play a vital role in ensuring smooth operational workflows and maintaining strong relationships with customers and partners.