Customer Support Representative

We are seeking a dedicated and experienced Customer Support Representative to join our domestic campaign team based in Gulberg III, Lahore. This full-time position offers a competitive monthly salary ranging from PKR 40,000 to 45,000. The role requires working six days a week, Monday through Saturday, with an eight-hour shift scheduled between 8:00 AM and 8:00 PM. The ideal candidate will have a minimum of two years’ experience in domestic call center operations, excellent communication skills in spoken Urdu, and advanced proficiency in MS Excel for data management and reporting purposes.

Key Responsibilities
- Handle customer inquiries professionally through calls and other communication channels, ensuring high-quality support.
- Maintain accurate and up-to-date customer records, call logs, and campaign-related data.
- Prepare detailed daily, weekly, and monthly performance reports using MS Excel.
- Monitor campaign performance, customer interactions, and operational metrics, providing timely reports to management.
- Ensure adherence to campaign procedures and maintain a professional approach in all customer interactions.
- Collaborate with team members to resolve customer issues efficiently and enhance service quality.
- Achieve assigned performance targets and meet all reporting deadlines consistently.

Required Qualifications
- At least 2 years of experience working in domestic call center campaigns.
- Strong command of spoken Urdu with excellent communication skills.
- Advanced skills in MS Excel, including data management, use of formulas, reporting, and performance tracking.
- Ability to independently prepare accurate, clear, and presentable reports.
- Strong organizational abilities, keen attention to detail, and effective time management skills.
- Capability to work effectively in a target-driven environment.

Preferred Qualifications and Benefits
- Competitive salary package between PKR 40,000 and 45,000 per month.
- A professional and supportive working environment that encourages skill development.
- Opportunity to enhance customer service expertise and advanced reporting capabilities.
- Stable, full-time employment with consistent working hours and days.

This role is ideal for candidates looking to grow their career in customer support within a structured and goal-oriented setting. If you meet the above criteria and are committed to delivering excellent service, we encourage you to apply for this opportunity.