Customer Support Representative (Onsite)

We are seeking a dedicated and professional Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues efficiently, and ensuring a positive experience for every customer. Strong communication skills, problem-solving abilities, and professionalism in handling customer interactions are essential for this role.

Key Responsibilities
- Respond promptly to customer inquiries via calls, emails, and chat platforms.
- Address and resolve customer complaints in a timely manner.
- Maintain accurate and detailed records of all customer interactions.
- Follow up with customers to confirm that their concerns have been fully resolved.
- Escalate complex or unresolved issues to the appropriate internal departments.
- Uphold a professional and customer-friendly demeanor at all times.
- Achieve customer satisfaction and response-time targets consistently.
- Collaborate with internal teams to resolve service-related challenges effectively.

Required Qualifications
- Bachelor’s degree in Business Administration, Information Technology, or a related field is preferred.
- 1 to 2 years of experience in customer support or a similar role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving capabilities and interpersonal skills.
- Familiarity with CRM systems and customer support tools.
- Ability to multitask efficiently and perform well in a fast-paced environment.
- High attention to detail and effective time management skills.

Additional Information
This is a full-time, onsite position requiring availability for night shifts. Candidates should be comfortable working during these hours. The work location is in person, emphasizing direct engagement with the team and customers. The monthly salary range for this role is Rs60,000 to Rs80,000.

Application Questions
- Are you comfortable working the night shift in an onsite role?
- What was your primary mode of client interaction in your most recent position (email, calls, or both)?
- Do you possess excellent English speaking skills?

We encourage candidates who meet these qualifications and are eager to contribute to a customer-centric environment to apply.