Customer Support Representative

We are seeking a motivated Customer Service Representative (CSR) to join our team, specializing in outbound calls. The ideal candidate will possess strong communication skills, confidence in engaging customers over the phone, and the ability to handle inquiries professionally. This role involves reaching out to existing and potential customers to provide information, follow up on leads, and ensure customer satisfaction while meeting performance targets. The position requires a positive attitude, attention to detail, and the ability to work collaboratively with other teams.

Key Responsibilities

- Make outbound calls to existing and potential customers to share information about products and services.
- Contact leads and follow up through calls and other communication channels to nurture relationships.
- Understand customer needs and offer appropriate solutions to address their requirements.
- Handle customer queries and concerns in a professional and courteous manner.
- Maintain accurate records of calls, customer information, and follow-up activities.
- Achieve daily and monthly calling and performance targets consistently.
- Convert interested customers by following up on leads effectively.
- Maintain a professional and positive demeanor during all customer interactions.
- Coordinate with relevant internal teams to resolve customer queries and ensure timely follow-ups.
- Prepare and update daily call reports and provide regular status updates.

Required Qualifications

- Bachelor’s degree or an equivalent qualification.
- Minimum of 1 year experience in customer service, outbound calling, call center operations, telemarketing, sales, or related fields.
- Excellent verbal and written English communication skills.
- Confident and professional telephone manner with strong interpersonal skills.
- Ability to handle objections and respond to customer questions effectively.
- Target-driven, motivated, and able to work independently.
- Basic computer proficiency, including MS Office or Google Workspace.
- Experience with CRM systems or calling software is an advantage.

Job Details

This is a full-time position based at our Marina HQ, located at 22–23 Corniche Road, Commercial Avenue, Phase 4, Bahria Town, Islamabad. The role requires working the night shift from 7:00 PM to 4:00 AM. The work environment is in-person, providing an opportunity to collaborate closely with team members.

Compensation

The salary range for this position is Rs40,000 to Rs80,000 per month, commensurate with experience and performance.

We encourage interested candidates to create a profile and apply through our official platform. We welcome talented professionals who are eager to grow and contribute to our dynamic team.