Customer Support Representative (Taxi/Limo dispatcher experience)

Grey Solutions is a dynamic company providing dispatch and customer support services for limousine, black car, and chauffeur companies across the United States. Operating from our office located in DHA Rahbar Phase 1 near Valencia, Lahore, we manage bookings, driver coordination, and customer communications to ensure premium ride services run smoothly in major cities such as Los Angeles, New York, Boston, and Miami. We are currently seeking three motivated individuals to join our team and contribute to delivering exceptional service around the clock.

Key Responsibilities
- Monitor booking platforms and accept incoming ride requests in real time.
- Create and manage reservations using professional dispatch software.
- Plan and assign rides to chauffeurs, optimizing schedules and routes for efficiency.
- Track drivers, flights, and pickups live, proactively resolving issues before clients are affected.
- Communicate with customers via phone, text, and email to provide quotes, confirm bookings, handle changes, and offer support.
- Maintain clear and concise shift handovers to keep the team well-informed.

Required Qualifications
- Excellent spoken English with a clear, neutral accent.
- Ability to remain calm and confident under pressure while managing multiple tasks simultaneously.
- Comfortable using computers and quick to learn new software applications.
- Reliable and punctual, with availability for rotating shifts, including nights.
- Strong attention to detail, recognizing that accuracy in times and addresses is critical in dispatch operations.

Preferred Qualifications and Benefits
- Previous experience in taxi, limousine, black car, or ride dispatch is highly advantageous.
- Familiarity with dispatch software similar to those used in the transportation industry.
- Experience working in a US call center or customer support environment is a plus.

Joining Grey Solutions means receiving comprehensive training on the US transportation industry, our systems, and service standards. This role offers the opportunity to develop a specialized skill set that is in demand and provides career growth potential. As the company expands, high-performing team members have the chance to advance into leadership roles such as team lead or shift manager. Our office environment is professional and well-organized, equipped with modern technology and supported by a collaborative team. Additionally, employees receive a fuel allowance as part of their compensation package.

If you are interested in building a career in US-based transportation dispatch and customer support, we encourage you to apply.