Customer Support Representative (UK - Based Experience Required)

Fleeto is seeking a dedicated and customer-focused Customer Support Representative to join our expanding team. This role is ideal for someone who enjoys assisting customers, resolving issues, and thrives in a fast-paced environment. As a key member of our support team, you will play an essential role in ensuring exceptional customer experiences by addressing inquiries and concerns with professionalism and empathy.

Key Responsibilities
- Manage inbound and outbound customer communications through phone, email, and chat channels.
- Provide accurate and timely information regarding services, orders, and general customer inquiries.
- Efficiently resolve customer complaints and concerns while maintaining a professional and empathetic approach.
- Accurately document all customer interactions, feedback, and resolutions within company systems.
- Collaborate closely with internal teams to ensure prompt and effective resolution of customer issues.
- Maintain high standards of customer service and actively contribute to ongoing process improvements.
- Represent Fleeto positively and professionally, upholding the company’s service standards at all times.

Required Qualifications
- Minimum of 2 years’ experience in customer service, call center support, or a similar customer-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution capabilities.
- Ability to multitask and manage multiple customer interactions efficiently.
- Proficiency with computers and customer service software or CRM systems.
- Demonstrated patience, empathy, professionalism, and a positive attitude.
- Ability to work independently as well as collaboratively within a team environment.
- Must be able to reliably commute to or plan to relocate to Lahore before starting work.

Preferred Qualifications and Benefits
- Competitive salary starting from Rs100,000 per month.
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment that values employee contributions.
- Chance to make a direct impact on customer satisfaction and overall company success.
- This is an in-person position based in Lahore.

If you are passionate about delivering outstanding customer service and want to contribute to a dynamic team, Fleeto offers a rewarding environment where your skills and dedication will be valued.