Customer Support Representatives

Milele Prime, a leading CFD brokerage serving clients across MENA, South Asia, and Africa, is seeking immediate joiners for the role of Customer Support Representative. This position is ideal for fresh graduates with excellent communication skills who are eager to start their careers in a dynamic financial services environment. As the first point of contact for our clients, you will play a crucial role in delivering exceptional service and support across multiple communication channels.

Key Responsibilities
- Manage inbound and outbound client calls as the primary mode of communication.
- Respond promptly to client inquiries via WhatsApp, email, website live chat, and online contact forms.
- Assist clients through the entire account lifecycle including account opening, KYC verification, deposits, withdrawals, and platform access.
- Troubleshoot and resolve MT5 login and platform-related issues, escalating technical and payment problems with detailed case notes as necessary.
- Ensure all open cases are diligently followed up and resolved to client satisfaction.

Required Qualifications
- Bachelor’s degree from a recognized institution.
- 0 to 2 years of experience in customer support, call centers, BPO, or client services. Fresh graduates with strong English communication skills are encouraged to apply.
- Near-native spoken English with a neutral accent and excellent written English proficiency.
- Confidence in handling live calls and the ability to switch seamlessly between voice and written communication channels.
- Familiarity with CRM systems, email, and live chat tools.

Preferred Qualifications and Benefits
- Background in Forex, CFD, fintech, or financial services is advantageous.
- Experience with MT4 or MT5 trading platforms.
- Exposure to KYC (Know Your Customer) or AML (Anti-Money Laundering) processes is a plus.
- The role requires working rotating shifts as part of a 24/7 support roster, including night shifts.
- Day shifts are based at the Lahore office, while night shifts are conducted remotely from home. Candidates must have a quiet workspace, stable internet connection, and a UPS or inverter capable of supporting a full shift during night hours.
- Salary ranges from PKR 70,000 to PKR 100,000 per month, commensurate with skills and experience.
- Immediate joining is required, and candidates available to start on short notice will be given priority.

This is an excellent opportunity for motivated individuals looking to build a career in customer support within the financial technology sector. If you are a proactive communicator with a passion for client service and problem-solving, Milele Prime offers a supportive environment to grow your skills and advance professionally.